Welcome to Top VPN! This Privacy Policy will remain in effect until a new policy supersedes it. We may choose to update this policy at our discretion, so you should check this page periodically as the terms may change from time to time. By using Top VPN, you hereby consent to our Privacy Policy and agree to its terms.
Protecting users' privacy and security is the responsibility of Top VPN, and it is a core part of its work. We are committed to not process any data related to the online activity of our users. In consequence, it is important and necessary to be transparent about how we handle your information and what we do with this information about you. This Privacy Policy describes how we handle data relating to your use of our products, services, app and websites that link to this Policy (which we collectively refer to as our "Services").
Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
This policy uses the term “personal data” to refer to information that is related to an identified or identifiable natural person and is protected as personal data under applicable data protection law.
Top VPN respects and protects your privacy. We don’t collect any information that could lead us to know who you are or what you’re up to online. And we do not collect IP addresses, browsing history, connection time stamps, used bandwidth, network traffic, session information and other similar data.
We do need to keep the information you provide when you’re creating your account, though. Usually we ask for your email address and basic billing information. It’s the only way we can make sure your account works. This section describes the various types of information we collect from and about you. This information will not be collected in all situations, but only in certain situations.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
a) Your Account information. Some services require or allow you to create an account before accessing them. We need your email address to create and manage your account, to provide customer service. Therefore, we may collect information such as your name, username, email address, and password.
b) Identity verification information. Some services require you to verify your identity as part of creating an account to access them. We may collect information such as email addresses and username for this purpose.
c) Basic billing information and order history. In order to purchase a service, you may need to provide to us with details such as billing name, payment instrument details and billing contact details (street addresses, email addresses).
d) Communications and submissions. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
e) Diagnostic information. To maintain a perfect quality of our Services and provide you with efficient support we collect diagnostics information and monitor crash reports on our apps. The information we collect contain aggregated performance data, the frequency of use of our Services, unsuccessful connection attempts and other similar information. As you probably already understood, the data collected for diagnostic purposes does not contain uniquely identifiable information.
We use the information we collect in various ways, including to:
a） Provide, operate, maintain, improve, personalize, and expand our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
b) Improve customer service and understand and analyze how you use our website (your information helps us to more effectively respond to your customer service requests and support needs)
c）Develop new products, services, features, and functionality
d) Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
Send you emails
Find and prevent fraud
We do not rent or sell any users’ Personal Information. We may disclose Personal Information to other trusted third party service providers or partners for the purposes of providing you with the Services, storage and analytics. We may also transfer or disclose Personal Information to our subsidiaries, affiliated companies.
We may also share your Personal Information and other information in special cases if we have good reason to believe that it is necessary to:
(1) in accordance with your instructions or consent.
(2) affiliates and third party service providers.
(3) comply with law, regulation, subpoena or court order;
(4) detect, prevent or otherwise address fraud, security, violation of our policies or technical issues;
(5) enforce the provisions of this Privacy Policy or any other agreements between you and us, including investigation of potential violations thereof;
(6) protect against harm to the rights, property or safety of us, its partners, its affiliates, users, or the public.
(7) to enforce our rights and prevent fraud and abuse.
A cookie is a small data text file, which a website stores on your computer's hard drive (if your web browser permits) that can later be retrieved to identify you to us.Cookies enable us (or third parties that we allow to set cookies on your device) to recognize repeat users. Cookies may expire after a period of time, depending on what they are used for.
Pixel Tags / Page Tags / Web Beacons / Tracking Links
These are small, hidden images and blocks of code placed in web pages, ads, and our emails that allow us to determine if you perform a specific action. When you access a page, ad, or email, or click a link, these items let us know that you have accessed that page, opened an email, or clicked a link.
We also use Google Analytics to help us understand how users use our services. Google makes available a Google Analytics Opt Out Browser Add-On if you do not want to participate in Google Analytics.
We use industry-standard information, security tools, and measures, as well as internal procedures and strict guidelines to prevent information misuse and data leakage. We continuously work to improve such safeguards. Our employees are subject to confidentiality obligations. We use measures and procedures that substantially reduce the risks of data misuse, but we cannot guarantee that our systems will be absolutely safe. If you become aware of any potential data breach or security vulnerability, you are requested to contact us immediately. We will use all measures to investigate the incident, including preventive measures, as required.
Depending on your country of residence, you may have certain legal rights in relation to your personal data that we maintain. Subject to exceptions and limitations provided by applicable law, these may include the right to:
a) access and receive a copy of your personal data;
b) restrict the processing of your personal data;
c) correct your personal data;
d) object at any time to the processing of your personal data;
e) have your personal data erased;
f) data portability;
g) lodge a complaint with a data protection authority;
h) withdraw any consent you previously gave to the processing of your data (such as opting out to marketing communications);
i) request that we provide you with the categories of personal data we collect, disclose or sell about you; the categories of sources of such information; the business or commercial purpose for collecting or selling your personal data; and the categories of third parties with whom we share personal data. This information may also be provided in this Privacy Policy.
Please note your rights and choices vary depending upon your location, and some information may be exempt from certain requests under applicable law.
You may be able to exercise some of these rights by using the settings and tools provided in our services.
Otherwise, if you wish to exercise any of these rights, you may contact us using the details in the “Contact Us” section below. As permitted by law, we may ask you to verify your identity before taking further action on your request.
If you are a resident of California, United States, you have the right to send us a written request regarding a list of Personal Information categories that we may have disclosed to third parties or to which we may have given to third parties, and the details of such third parties.
If you are a resident of the European Union, please note that the following rights specifically apply regarding your personal information:
(1) Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information;
(2) Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format;
(3) Request rectification of your personal information that is in our control;
(4) Request erasure of your personal information;
(5) Object to the processing of personal information by us;
(6) Request to restrict processing of your personal information by us;
(7) Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
Notwithstanding anything else in this Policy, we are not responsible for the accuracy, correctness, and security of any of the information we gather, store, and disclose to you or to anyone else.
Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.
Our services are not intended for and may not be used by minors. We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.If we discover that we have collected personal data from a minor, we may delete such data without notice.
This Policy may be revised from time to time at our sole discretion, so please check it regularly. We will post updates to this page and update the “Last updated” date above. Any change of this policy will be posted on the Site. Your continued use of the Services following any such changes will be considered as you consent to the amended Privacy Policy.
How to Contact Top VPN
If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact Top VPN at the following email address: giseleconradeleworm@gmail.com